Delivery & Returns
Goods are delivered using Royal Mail post or Courier as appropriate, dependant on size and weight of the parcel.
Goods are despatched as soon as possible upon receipt of the order.
We charge 10% of the value of the order.
For international delivery please contact us for pricing.
We aim to deliver your goods as soon as possible. Please be aware that some destinations require additional time for parcels to arrive due to delays at customs or border controls.
Please note that all orders are processed in pounds sterling. If paying from international locations, please note all monies will be taken in pounds sterling and any administration charges for currency conversion charge by any bank or agent is your responsibility.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.
Destinations outside the EU may be subject to import duty and customs clearance charges. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.
If for any reason you are not satisfied with your purchase of goods, please notify us within 14 days of receipt of the goods that you wish to cancel your contract and return the items in their original and saleable condition. Items should be returned within 30 days from the date of receipt (but no later).
Once we have received your returned items we will issue a full refund for the price of the item, less the delivery cost. Please note that unless the goods are faulty or sent in error, you are responsible for the cost of returning the goods to us. Please contact the office prior to returning the item(s). We will then let you know the correct address for returns.
When returning items, please enclose a copy of the invoice/delivery note enclosed with the delivery and please state the reason for returning. The item(s) is/are your responsibility until they reach us. We will not be responsible for any damage or loss in transit and therefore recommend for your own protection that you send the parcel using a tracked delivery service that insures you for the value of the goods.
– If you choose to send via a non-tracked service and your return does not arrive with us, we will not be able to refund you. Proof of postage will not be accepted.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or sent in error. The refund will be processed once your goods are received into our warehouse in their original and saleable condition.